Privacy Policy - Lambeth Removals

This Privacy Policy explains how Lambeth Removals collects, uses, stores, shares, and protects personal data when providing removals and related services. It applies to all Lambeth Removals customers in the area, including prospective customers, current customers, former customers, and anyone who contacts us about our services.

We are committed to handling personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We aim to process data lawfully, fairly, and transparently, and to protect the privacy of every person whose information we hold.

1. Who this policy applies to

This policy applies to individuals who use, enquire about, or otherwise interact with Lambeth Removals in connection with household moves, office moves, storage arrangements, packing services, furniture handling, and related logistics. It also applies where we receive personal data from third parties connected to a move, such as landlords, estate agents, solicitors, building managers, or payment providers.

By using our services, requesting a quote, making a booking, or communicating with us, you acknowledge that your information may be processed as described in this policy.

2. What personal data we collect

We may collect and process the following categories of personal data:

Identity data, such as your name and title.
Contact data, such as address, email address, and telephone number.
Service details, including moving date, property access information, inventory details, and service preferences.
Payment data, such as billing information and transaction records.
Communication data, including emails, messages, call notes, complaints, and feedback.
Technical data, where applicable, such as device information or basic usage details if you interact with our digital systems.
Special category data, only where necessary and with appropriate safeguards, for example where it is relevant to accessibility needs, health-related moving requirements, or other exceptional circumstances.

We generally collect personal data directly from you. We may also receive information from authorised representatives or third parties who are assisting with your move.

3. How we use your data

We use personal data for the following purposes:

to provide quotes and respond to enquiries;
to plan, schedule, and deliver removals services;
to manage customer accounts, billing, and payments;
to communicate about bookings, changes, or service issues;
to maintain records of services provided;
to handle complaints, claims, and disputes;
to meet legal, regulatory, tax, and accounting obligations;
to improve service quality, training, and operational efficiency;
to protect against fraud, misuse, and security incidents.

We only use personal data for the purposes for which it was collected, unless we reasonably determine that another compatible purpose exists or the law permits otherwise.

4. Lawful basis for processing

We process personal data only where we have a valid lawful basis under the UK GDPR. Depending on the context, we rely on the following bases:

Contract

We process data where it is necessary to enter into or perform a contract with you. This includes preparing quotes, confirming bookings, carrying out removals, handling payments, and managing service delivery.

Legal obligation

We process data where necessary to comply with legal requirements, including tax, accounting, insurance, and record-keeping obligations.

Legitimate interests

We may process data where it is necessary for our legitimate interests and where those interests are not overridden by your rights and freedoms. This may include service administration, customer support, internal record-keeping, security, fraud prevention, and service improvement.

Consent

In limited situations, we may rely on your consent, particularly for optional communications or the processing of special category data where consent is the most appropriate basis. Where we rely on consent, you may withdraw it at any time.

Vital interests

In rare cases, we may process data to protect someone???s vital interests, for example in an emergency situation affecting health or safety.

We do not use personal data for unrelated purposes without a lawful basis.

5. Data retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, tax, insurance, and operational requirements. Retention periods vary depending on the type of data and the reason for processing.

Quotation and enquiry records are kept for a reasonable period to manage follow-up, service comparison, and business administration.
Booking and service records are retained for the duration of the contractual relationship and for a period afterwards to resolve queries or claims.
Financial and invoicing records are kept in line with legal and accounting obligations.
Complaint and dispute records may be retained longer where necessary to defend legal claims or meet insurance requirements.

When personal data is no longer needed, it is securely deleted, anonymised, or otherwise disposed of in a safe and appropriate manner.

6. Processors and data sharing

We may share personal data with trusted third parties who act as processors on our behalf or with independent controllers where required for service delivery or legal compliance. These parties are permitted to process data only according to our instructions or their own legal obligations, as applicable.

Processors may include:

IT and hosting providers that support secure data storage, communication, and business systems;
payment and finance providers that help manage invoices, payments, and reconciliations;
customer administration tools that assist with scheduling, record management, and internal operations;
professional advisers, such as accountants, insurers, legal advisers, and auditors;
subcontractors or operational partners involved in carrying out removals or related logistics;
public authorities where disclosure is required by law or necessary to protect rights, property, or safety.

We take reasonable steps to ensure that processors protect personal data appropriately and process it only for authorised purposes. Where data is transferred outside the UK, we will ensure that suitable safeguards are in place.

7. Your rights under data protection law

Depending on the circumstances and the legal basis for processing, you may have the following rights:

Right of access ??? to request a copy of the personal data we hold about you.
Right to rectification ??? to ask us to correct inaccurate or incomplete data.
Right to erasure ??? to request deletion of your data in certain situations.
Right to restrict processing ??? to ask us to limit how we use your data in certain circumstances.
Right to object ??? to object to processing based on legitimate interests or direct marketing, where applicable.
Right to data portability ??? to receive certain data in a structured, commonly used format where the law applies.
Right to withdraw consent ??? where processing is based on consent, you may withdraw that consent at any time.

These rights are not absolute, and they may be subject to legal exceptions or practical limits. If you make a request, we may need to verify your identity before responding.

8. Security of personal data

We use appropriate technical and organisational measures to help protect personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures may include access controls, secure storage, staff awareness, restricted permissions, and supplier oversight. While no system can be guaranteed completely secure, we take data protection seriously and work to reduce risks.

9. Data minimisation and accuracy

We aim to collect only the data that is necessary for our services and to keep it accurate and up to date. We encourage customers to let us know if any details change, especially where changes could affect service delivery, invoicing, access arrangements, or safety.

10. Children???s data

Our services are not generally directed at children, and we do not intentionally collect children???s personal data unless it is necessary in a service-related context and appropriately authorised by an adult or guardian. If we become aware that we have collected personal data without a proper basis, we will take appropriate steps to address it.

11. Complaints and supervision

If you have concerns about how we handle your personal data, you have the right to raise a complaint with the relevant data protection authority in the UK. We encourage you to contact us first so we can review and address the issue where possible. We will treat privacy concerns seriously and respond in a timely manner.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in law, operations, or data handling practices. The latest version will apply from the date it is made available. We recommend reviewing it periodically so you remain informed about how we protect personal data.

By using Lambeth Removals services, you acknowledge that you have read and understood this Privacy Policy.